Help & support

When you submit a question or upload a document, our AI immediately analyzes it, identifies legal risks, classifies the issue, and routes it to the appropriate specialist. Simple questions are answered instantly; complex ones are escalated to human advisors.

Yes. You can upgrade anytime from your Billing page. You'll receive prorated credit for the remaining days on your current plan, and the new plan starts immediately.

Simple cases (document reviews, permit questions) are typically resolved within 24-48 hours. Complex cases involving lawyer review may take 1-2 weeks. You can track progress in real-time from your dashboard.

Absolutely. All data is encrypted at rest and in transit using 256-bit SSL. We comply with KVKK (Turkish data protection law) and GDPR. Your documents are stored securely and only accessible by your assigned team.

Our platform supports English, Turkish, Filipino, Bahasa Indonesia, and Thai. Our AI can process questions in any language, and we have advisors who speak Arabic, Russian, French, and more.

You can cancel anytime from the Billing page. Your access continues until the end of your current billing period. No cancellation fees apply.

Care includes AI support and permit reminders. Plus adds contract checks, document vault, and priority human support. Family covers up to 4 members with dedicated case coordination and direct lawyer access.

Not always. Many issues are resolved by our AI and advisors. If your case requires legal representation, your advisor will recommend escalation to a licensed lawyer — this is included in the Family plan or available as an add-on.